Faqs

Yes, we do all types of graphic work individually. Click on this page to see what custom work we do.

Select the custom service you need and purchase with information about the work. Your work will be completed and sent to your email within 24 - 48 hours.

Purchasing a product on our website is easy:

1. Browse our catalog and select the product you want.
2. Click on the product to view more details and click “Add to Cart.”
3. Once you're ready, click on the shopping cart icon and proceed to checkout.
4. Enter your payment details, review your order, and complete your purchase.

Once your payment is processed, you'll be able to download your product immediately.

Yes, an account is required to purchase. Creating an account will help you keep track of your orders, download history, and receive notifications about new products and discounts.

After completing your purchase, you will receive an email with a download link for your product(s). You can also download your products directly from "Downloads" Page (Use your login details).

Once purchased, your template will always be available to you, so you can come back at any time and continue editing.

We accept a variety of secure payment methods to make your shopping experience as smooth as possible. These include:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• PayPal

Due to the nature of digital products, all sales are final. We do not offer refunds once a product has been downloaded. However, if you encounter any issues with your purchase, such as a corrupted file or a technical problem, please contact our support team within 7 days, and we’ll be happy to assist you in resolving the issue. Read full Refund Policy

Yes, all the Canva templates (only) are fully editable with the free version of Canva. No design skills required!

The usage rights vary by product. Some of our products come with a commercial license, while others are for personal use only. Always check the product description for the specific licensing terms. If you're unsure about licensing feel free to reach out to us for clarification or Read this License Page

This POD License grants you the right to use our digital products (e.g., designs, templates, graphics, illustrations) for the purpose of creating and selling print-on-demand merchandise including unlimited to clothing, posters, mugs, and other physical products.

The following terms apply to your use of our products for print-on-demand (POD) services:

• You may use the products to create physical products that you sell through your own POD business or platforms (e.g., Printful, Printify, Merch by Amazon, Etsy POD, TeeSpring, Redbubble, TeePublic, etc).
• You may not resell, redistribute, or share the original digital files.
• You are permitted to sell products with the designs on platforms that handle the production and fulfillment, provided that the product is a physical item.

You pay only once and get lifetime access.

If you’re having trouble with your download, try the following:

• Ensure your internet connection is stable.
• Check your email for the download link and make sure it hasn’t expired.
• Try downloading from a different browser or device.

If the issue persists, please contact our support team, and we will resolve it as soon as possible.

Our digital products are licensed for use by the person who made the purchase. Sharing, distributing, or selling the product to others is prohibited.

Yes, we regularly offer discounts, special promotions, and bundle deals! To stay updated on the latest sales and offers, subscribe to our newsletter or follow us on social media.

If you have any questions or issues that aren’t answered here, our support team is ready to help! You can reach us via:

• Email: contact@threedove.com
• Live Chat: Available on our website for instant assistance

We aim to respond to all inquiries within 24 hours.

Most of our digital products are compatible with both Windows and macOS operating systems, but we always recommend checking the product description for system requirements and compatibility information. If you're uncertain, feel free to contact us, and we’ll help confirm the details.

To stay up to date with new arrivals, product updates, and exclusive discounts, sign up for our newsletter, or follow us on social media. You’ll be the first to know about our latest offerings!

Please send us a quick message at contact@threedove.com or at our social media pages and we will get at you ASAP.